Customer Relationship Management - CRM

Microsoft Dynamics CRM 4.0 is Microsoft's customer relationship management (CRM) solution for small to mid-sized companies, and large enterprises. It provides a complete suite of powerful marketing, sales, and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook®.

Works the Way you do - Microsoft Dynamics CRM 4.0 is designed to drive high user adoption by delivering roles-based CRM capabilities within a native Microsoft Office and Outlook experience. Users can choose to use a rich Outlook client or access the system through a browser-based client or a mobile device. Additionally, because most organizations are familiar with Microsoft Outlook and other Microsoft productivity tools, Microsoft Dynamics CRM 4.0 is designed to provide you with a minimal need for training, a broad user adoption, less application switching, and high productivity while helping you facilitate a rapid return on investment.

Works the Way your Business does - Microsoft Dynamics CRM 4.0 is designed to easily adapt to each company's unique needs. Powerful event-driven workflow capabilities can drive consistent process execution across the organization, and powerful reporting and analytics based on Microsoft Excel® and SQL Server™ Reporting Services are designed to give real-time visibility into every business process and customer interaction. Microsoft Dynamics CRM 4.0 is also designed to allow typical customers to easily tailor it to their specific line of business to achieve a high degree of operational efficiency to target resources and process disciplines to the business areas of greatest return.

Works the Way Technology should - Microsoft Dynamics CRM 4.0 is designed to work the way an information technology (IT) staff expects it to, because it's based on proven, industry-standard Microsoft technology that's designed to be easy to learn and work with. Microsoft Dynamics CRM 4.0 is designed so that customers can enjoy a rapid, low-cost deployment and a highly flexible and configurable platform built on Web Services and other standard tools and technologies to help protect and enhance the business value of an organization's entire IT portfolio.